24/7 outsourced help desk for MSP

Deliver Value

The Flexis outsourced help desk services provides critical support for MSPs by delivering affordable, high-quality North American-based support for their customers. This allows you to focus on more strategic activities and create a more meaningful relationship with your customers. Staffing quality helpdesk technicians is always a challenge. Flexis can augment your existing team by providing phone, email, and chat under your brand and with a North American-based service that helps raise efficiency and reduce costs.

For more information on how Flexis can help you increase margins and grow your helpdesk business, please contact us.

Deliver Value

phone

Phone

Live phone support using designated number customized to your business

Electronic requests handled efficiently and effectively

chat

Chat

For customers that prefer to get support via a chat conversation

Tickets

Ticket

You can push tickets into the Flexis HD from your PSA system

Leverage Your Tools

Protect your investment by working with the existing monitoring tools you already use and we adapt to changing requirements as your needs evolve.

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Strong SLA Delivery

Our Service Level Agreements are clearly defined and our escalation procedures are based on ITIL processes. Our engineers are trained to meet and exceed the defined SLAs

Scale Rapidly

Grow your business without adding to your headcount. Our highly trained team consists of over 200 certified engineers in a variety of technology areas such as Microsoft, Networking, Backup, Database, Security, OS, Virtualization, etc.

phone

User Model

Provides complete coverage for all employees in a company including desktop maintenance for their computers

Incident Based

Provides flexibility to aggregate multiple customers into a pool and work off the same bucket of incidents

chat

Dedicated Engineers

True staff augmentation by adding a dedicated tech to your team; they will use your tools and be managed by you

expertise

Expertise

We bring in-depth knowledge, training, and experience in handling various customer issues efficiently.

savings

Cost Savings

Flexis HD will allow you to reduce costs as you don't need to invest in infrastructure, technology, training, and staff.

scalability

Scalability

Flexis supports extended business hours with our North American team and off-hours support with our global HD team

support

24/7 Support

Quickly adjust based on your business needs; whether it's handling a sudden influx of customer inquiries or dealing with the loss of internal staff.

teverage your tools

Leverage Your Tools

Flexis HD will leverage your existing remote control tool to delivery HD services in the way your customers are most comfortable.

Focus on Quality

Flexis HD puts quality first; we understand your customers are your business and we treat them with the utmost respect and professionalism.

Quick Implementation

Making changes to your in-house helpdesk can take time; Flexis HD allows you to quickly deploy a functional helpdesk without the lengthy setup process.

Reduced Staff Turnover

Hiring, training, and retaining customer support staff can be challenging; Flexis HD eliminates these concerns, as we are responsible for staffing and training our techs.

Performance Monitoring and Reporting

Flexis understands the importance of reporting to demonstrate the value being delivered; Flexis creates tickets and will assist with reporting for your customers.

Risk Mitigation

Flexis HD shifts some operational risks from you to us; we bear the responsibility for maintaining service levels and keeping up with industry best practices, reducing risks on your end.

Help Desk Services

Outsourced Help Desk Services to Help Your
Internal Team Focus on More Strategic Activities