Understanding NOC Services for MSPs

Expert Noc Team

The term “NOC Services” in the Managed Services Industry is defined as monitoring and remediation services for servers, networks, applications, databases and workstations from a remote network operating center commonly known as NOC. Some of the benefits of utilizing NOC Services are:

•	24x7 Monitoring and remediation of servers, networks, applications, databases and workstations

•	Increased capabilities without the need to increase head count or internal resources.

•	Eliminates the hassle of dealing with every alert and to minimize the number of false-positive tickets

•	Gives you and your engineers more time for higher-margin and strategic projects

Expert Noc Team

While both NOC and helpdesk services play crucial roles in supporting MSPs, they serve distinct functions:

NOC Services		Helpdesk Services

Proactive Monitoring		Reactive Support

Performance Optimization		User-Focused Assistance

Maintenance and Patching		Ticket Resolution

Increase your services business with very little upfront costs and no increase in staffing with our range of solutions that we provide by partnering with MSPs and VARs. No matter the size of the partner, we can offer a solution that best meets your needs with our dedicated services and hybrid models.
Deliver our offerings as fully branded or white-label service to your customer; we are extremely flexible and have a wide range of selections to meet your specific service and budget requirements, including:

•	Flexis MaaS – 24x7 monitoring and escalation

•	Flexis Manage – Level 1, 2 & 3 resolution staff

•	Flexis Dedicated Engineers – Dedicated NOC staff of Level 2 & 3 technical personnel

•	Flexis RSA – Remote System Administration and Migrations (project-based)

•	Flexis Backup Management - 24x7 Managed Data Protection & Disaster

Not Sure Which Service Is Right for You?

Let's Chat and Decide Together!

Your Tools, Your Way

Simplify your remote management process by allowing us to work with your existing tools. Ensure consistency and leverage your investment in your existing tools and the know-how of your staff.

Shared NOC

A Shared NOC enables MSPs to provide 24/7 monitoring and support for multiple clients using a centralized team of engineers. This cost-effective solution helps MSPs scale services, reduce overhead, and deliver expert IT support across servers, networks, and more, allowing them to focus on business growth while maintaining high-quality service delivery.

Features:

Benefits:

•	Cost-Effective

•	24/7 Monitoring & Support

•	Scalable Support

•	Centralized Management

•	Broad Expertise

•	Standardized Processes

•	Cost Efficiency

•	Quick Access to Expertise

•	Flexible Usage

•	Lower Management Overhead

•	Comprehensive Coverage

Dedicated Engineering

Some MSPs prefer to augment their internal team with dedicated engineers with the right mix of skills to meet your growing needs. These engineers can have expertise in Azure, server/virtualization, or networking and can provide support for monitoring, remediation, and project work. The best part is these engineers are not only dedicated to you, but they will use your existing tools and processes and will be managed by you to provide the most seamless integration with your existing team.

Dedicated Engineering

Preferred Pricing

As your service partner, stay competitive in the market with our ability to increase your recurring revenues and margins. Avoid big upfront set-up fees and receive a preferred pricing structure as a service provider. Our goal is work with you closely to meet you budget and service requirements.

•	Increase or create new high margin recurring revenue

•	Increase your margins by offloading routine tasks to your Flexis team.

•	Scale your business without increasing your headcount.

•	Better leverage your local staff by freeing them up to focus on higher value

•	Build a cost-effective dedicated IT operations team of available when you need them Increase customer uptime, satisfaction & retention.

•	Leverage your existing RMM tools and know-how.

Increase recurring revenue streams and maximize margins for MSPs and VARs by partnering with us. We have highly trained NOC teams with certified engineers in a variety of technology areas, such as operating systems, networking, backup, database, security, virtualization, etc. Tailor a personal solution that best fits your

Explore Our High-Margin NOC Services Today!

Reach out to us for details

Understanding NOC Services

About NOC SERVICES

About NOC SERVICES

FLEXIS NOC SERVICES

Network Operation Center services

Dedicated Engineers